Shipping and Returns
SHIP FREE ORDERS: We provide USPS First Class free shipping within the continental US, excluding Alaska. Orders typically are delivered to destinations on the east coast in 2-3 days and 3-4 days the further west you go. All orders ship same day if placed by 12 PM EST. You will receive your tracking number as soon as your order ships.
EXPRESS SHIPPING: If you are already experiencing the symptoms of a cold and need relief immediately, we offer an express, overnight shipping option for an extra fee of $25. In order to minimize the cost of express shipping, the product is not in the custom box. It is sent in a USPS Priority Mail Express Padded Flat Rate envelope. Since there is little protection from crushing, this form of shipping may cause some minor damage to the medication boxes but not to the integrity of the product itself.
If this means of shipping in the USPS Priority Mail Padded Flat Rate envelope is not preferred, you may have the product express shipped in the Cold FAid custom box, which is placed inside a USPS Priority Mail Express box. The USPS Priority Mail Express rate to your shipping destination will apply and be charged at checkout (estimated shipping charge of $35-$45 in the USA). All orders ship same day if placed by 12 PM EST. You will receive your tracking number as soon as your order ships.
For any issues with shipping, please send us an email through the Contact form.
Due to the nature of the product, we do not offer returns. Please do not send your purchase back to the manufacturer.
For any issues with the product, please send us an email through the Contact form.